We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Vikram Rowan
Owner, Coastline Outfitters
United States·Manufacturing·201 to 500 employees
3.0
Nov 23, 2024
LinkedIn confirmedUsed 2 or more years
Powerful, and not beautiful
Resource Management, Dynamic View and Data Shuttle are separately priced and several of them are things I assumed were included. Our real annual cost is meaningfully above the per member number. Ask exactly what is in your plan.
Pros
Dashboards executives will actually open
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
Response from the vendorDec 1, 2024
Thank you for the detailed feedback. Performance on very large sheets is an active area of engineering investment and we would like to look at your specific structure. Please contact support and reference this review.
28 found this helpful
Warren Zielinski
Sales Director, Clearview Windows
United States·Transport and logistics·51 to 200 employees
5.0
Nov 7, 2024
LinkedIn confirmedUsed 6 to 12 months
Our site supervisors understood it immediately
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
Genuine dependencies and critical path
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
28 found this helpful
Gabriel Jenkins
Operations Manager, Harborline Supply
United States·Real estate·500+ employees
4.0
Jun 19, 2026
Used less than 6 months
The spreadsheet we could not kill, made safe
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Unlimited free contributors on every plan
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Amara Quigley
General Manager, Summit Physio
Canada·Financial services·1 to 10 employees
4.0
Mar 17, 2026
Verified userUsed 1 to 2 years
Executives read the dashboard unprompted
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Unlimited free contributors on every plan
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Joelle Delgado
Office Manager, Coastline Outfitters
United States·Manufacturing·1 to 10 employees
3.0
Feb 10, 2026
Verified userUsed 6 to 12 months
Somebody has to own the conventions
It looks like a serious tool rather than a designed one. Next to monday.com it is plain. Our people care about whether it holds up under a real programme, and it does, so nobody has complained.
Pros
Genuine dependencies and critical path
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Rashid Rasmussen
Chief of Staff, Redbrick Property Group
United States·Legal·11 to 50 employees
5.0
Jun 17, 2025
LinkedIn confirmedUsed 6 to 12 months
The spreadsheet we could not kill, made safe
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
Genuine dependencies and critical path
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
27 found this helpful
Nina Boateng
Head of Operations, Harborline Supply
Canada·Ecommerce·51 to 200 employees
5.0
Feb 2, 2025
Used 2 or more years
The spreadsheet we could not kill, made safe
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
Dashboards executives will actually open
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
26 found this helpful
Omar Eberhardt
Studio Director, Falcon Ridge Landscaping
United States·Ecommerce·1 to 10 employees
5.0
Jun 9, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Dependencies our old tracker never had
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
Unlimited free contributors on every plan
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Erin Novak
General Manager, Northgate Logistics
United States·Nonprofit·1 to 10 employees
5.0
May 27, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Dependencies our old tracker never had
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Unlimited free contributors on every plan
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Vikram Vargas
Owner, Kestrel Analytics
United States·Construction·201 to 500 employees
4.0
Mar 30, 2026
Verified userUsed 1 to 2 years
Free contributors changed the economics
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
Genuine dependencies and critical path
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Rashid Broadbent
Head of Operations, Tidewater Marine Services
United States·Healthcare·11 to 50 employees
4.0
Dec 22, 2025
Verified userUsed 1 to 2 years
Dependencies our old tracker never had
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
Unlimited free contributors on every plan
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Bianca Kessler
Practice Manager, Lantern Creative
United States·Education·1 to 10 employees
3.0
Oct 20, 2025
Used 2 or more years
Powerful, and not beautiful
Resource Management, Dynamic View and Data Shuttle are separately priced and several of them are things I assumed were included. Our real annual cost is meaningfully above the per member number. Ask exactly what is in your plan.
Pros
Unlimited free contributors on every plan
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Mabel Iqbal
Bookkeeper, Northern Star Staffing
United States·Accounting·1 to 10 employees
4.0
Apr 6, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Our site supervisors understood it immediately
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Forms with conditional logic that route work automatically
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Aaron Isozaki
People Operations Lead, Granite Peak Roofing
Canada·Legal·201 to 500 employees
4.0
Mar 9, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Executives read the dashboard unprompted
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Forms with conditional logic that route work automatically
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
25 found this helpful
Tobias Zimmerman
Head of Operations, Ironwood Fabrication
United States·Retail·11 to 50 employees
5.0
Mar 22, 2026
Verified userUsed 2 or more years
Executives read the dashboard unprompted
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
A grid interface that non technical teams adopt immediately
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Callum Whelan
Office Manager, Fairview Veterinary
United States·Real estate·1 to 10 employees
3.0
Apr 28, 2025
Verified userUsed 2 or more years
Powerful, and not beautiful
It looks like a serious tool rather than a designed one. Next to monday.com it is plain. Our people care about whether it holds up under a real programme, and it does, so nobody has complained.
Pros
Forms with conditional logic that route work automatically
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
24 found this helpful
Rashid Dashwood
Studio Director, Silverbirch Accounting
United States·Hospitality·1 to 10 employees
5.0
Jul 2, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Forms feed the sheet and route themselves
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
A grid interface that non technical teams adopt immediately
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Rohan Delgado
General Manager, Fairview Veterinary
Canada·Legal·51 to 200 employees
4.0
Jun 7, 2026
Verified userUsed less than 6 months
Free contributors changed the economics
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Nadia Rasheed
Practice Manager, Maplewood Childcare
United States·Financial services·11 to 50 employees
5.0
Feb 27, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Our site supervisors understood it immediately
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Forms with conditional logic that route work automatically
Cons
Sheets sprawl without conventions somebody enforces
United States
Canada