United States·Financial services·51 to 200 employees
5.0
Mar 27, 2025
Verified userUsed 1 to 2 years
The spreadsheet we could not kill, made safe
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
Dashboards executives will actually open
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Xander Beaumont
Project Manager, Maplewood Childcare
Canada·Real estate·11 to 50 employees
5.0
Mar 9, 2025
LinkedIn confirmedUsed less than 6 months
Free contributors changed the economics
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Forms with conditional logic that route work automatically
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Jamal Desai
Project Manager, Prairie Rose Bakery
United States·Ecommerce·201 to 500 employees
5.0
Oct 22, 2024
Verified userLinkedIn confirmedUsed less than 6 months
It handled a four hundred site rollout
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Forms with conditional logic that route work automatically
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
23 found this helpful
Pablo Bernard
Studio Director, Sandbar Hospitality
United States·Financial services·201 to 500 employees
4.0
Dec 3, 2025
LinkedIn confirmedUsed less than 6 months
Our site supervisors understood it immediately
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
Unlimited free contributors on every plan
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Portia Mercer
Studio Director, Aurora Print House
United States·Financial services·51 to 200 employees
3.0
May 20, 2025
Verified userLinkedIn confirmedUsed 2 or more years
Add ons are where the budget goes
Give it to a team without conventions and in a year you have sheets with fifty columns that only their author understands. That is what flexibility costs and the product does very little to stop it. We wrote a standards document in year two and should have done it in month two.
Pros
Unlimited free contributors on every plan
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Amara Jenkins
Head of Operations, Beacon Legal Partners
United States·Financial services·11 to 50 employees
5.0
Mar 12, 2025
LinkedIn confirmedUsed 1 to 2 years
Executives read the dashboard unprompted
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Unlimited free contributors on every plan
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Preston Eriksson
Director of Finance, Meridian Dental Group
United States·Legal·11 to 50 employees
4.0
Sep 15, 2024
Verified userLinkedIn confirmedUsed 2 or more years
It handled a four hundred site rollout
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Forms with conditional logic that route work automatically
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Giselle Nasser
Chief of Staff, Granite Peak Roofing
United States·Transport and logistics·1 to 10 employees
3.0
Jul 28, 2024
Verified userUsed 6 to 12 months
Add ons are where the budget goes
It looks like a serious tool rather than a designed one. Next to monday.com it is plain. Our people care about whether it holds up under a real programme, and it does, so nobody has complained.
Pros
A grid interface that non technical teams adopt immediately
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
22 found this helpful
Jamal Moreau
Finance Manager, Ironwood Fabrication
United States·Retail·11 to 50 employees
2.0
Jul 1, 2025
Verified userUsed 1 to 2 years
Performance drags on very large sheets
Moving to Enterprise for single sign on and governance more than doubled our cost, and single sign on is not a luxury feature for a company our size. Being told a basic security control sits behind a quoted tier was a frustrating conversation.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Yusuf Zhao
HR Manager, Lantern Creative
United States·Hospitality·11 to 50 employees
4.0
Jun 27, 2025
Used less than 6 months
Forms feed the sheet and route themselves
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Genuine dependencies and critical path
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Nina Bhatt
Accountant, Blackstone Contracting
United States·Professional services·1 to 10 employees
3.0
Dec 11, 2024
Verified userUsed 6 to 12 months
Add ons are where the budget goes
The automation is capable and the builder is fiddly. Complex conditional logic takes longer to express than it should and testing it is awkward. Once built it runs reliably.
Pros
Dashboards executives will actually open
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Cormac Flanagan
Head of Operations, Tidewater Marine Services
Canada·Legal·11 to 50 employees
4.0
Dec 7, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Dependencies our old tracker never had
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Genuine dependencies and critical path
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Paige Pyne
Owner, Northern Star Staffing
Canada·Nonprofit·1 to 10 employees
5.0
Aug 3, 2024
Verified userUsed 1 to 2 years
The spreadsheet we could not kill, made safe
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Dashboards executives will actually open
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Ezra Pritchard
VP of Sales, Vertex Machine Works
United States·Nonprofit·1 to 10 employees
3.0
Jul 25, 2024
Used 1 to 2 years
Somebody has to own the conventions
Give it to a team without conventions and in a year you have sheets with fifty columns that only their author understands. That is what flexibility costs and the product does very little to stop it. We wrote a standards document in year two and should have done it in month two.
Pros
Dashboards executives will actually open
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
21 found this helpful
Jamal Ivanov
Accountant, Vertex Machine Works
United States·Retail·500+ employees
1.0
Nov 29, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
Performance drags on very large sheets
Our largest sheet is about eighteen thousand rows with cross sheet formulas and it is slow. Loading takes a noticeable moment and filtering is worse. We split it, which broke some reporting. For a product that invites you to build big, it does not stay fast when you do.
Pros
Dashboards executives will actually open
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Willa Vasquez
Project Manager, Cedar & Vine Interiors
Canada·Nonprofit·201 to 500 employees
1.0
Aug 24, 2025
LinkedIn confirmedUsed 6 to 12 months
Enterprise pricing was a shock
The mobile app is close to unusable for anything except approving something simple. Our site supervisors wanted to update progress from their phones and gave up. In construction that is exactly where the data should be entered.
Pros
A grid interface that non technical teams adopt immediately
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Laura Zielinski
Owner, Redbrick Property Group
United States·Marketing·11 to 50 employees
4.0
Jul 11, 2024
Verified userUsed 1 to 2 years
Two hundred project sheets into one view
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Unlimited free contributors on every plan
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
20 found this helpful
Preston Beaumont
Controller, Silverbirch Accounting
Canada·Transport and logistics·1 to 10 employees
5.0
Apr 1, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Free contributors changed the economics
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Ximena Kearney
Chief of Staff, Foundry Road Studios
Canada·Financial services·51 to 200 employees
4.0
Dec 17, 2025
Used 2 or more years
Dependencies our old tracker never had
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
A grid interface that non technical teams adopt immediately
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Tobias Lambert
Head of Operations, Aurora Print House
Canada·Professional services·51 to 200 employees
5.0
Sep 25, 2025
Verified userUsed 2 or more years
Free contributors changed the economics
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
A grid interface that non technical teams adopt immediately
United States
Canada