The automation is capable and the builder is fiddly. Complex conditional logic takes longer to express than it should and testing it is awkward. Once built it runs reliably.
Pros
Forms with conditional logic that route work automatically
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
19 found this helpful
Michelle Zamora
Founder, Foundry Road Studios
Canada·Hospitality·11 to 50 employees
5.0
Jun 29, 2026
LinkedIn confirmedUsed 6 to 12 months
Forms feed the sheet and route themselves
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
Genuine dependencies and critical path
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Kimberly Rasmussen
Practice Manager, Ironwood Fabrication
United States·Nonprofit·1 to 10 employees
5.0
May 16, 2026
LinkedIn confirmedUsed 1 to 2 years
The spreadsheet we could not kill, made safe
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
A grid interface that non technical teams adopt immediately
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Ophelia Yamamoto
Sales Director, Bluewater Consulting
United States·Ecommerce·51 to 200 employees
5.0
Feb 20, 2026
Verified userUsed 1 to 2 years
It handled a four hundred site rollout
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Unlimited free contributors on every plan
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Simon Eberhardt
Finance Manager, Ironwood Fabrication
United States·Construction·1 to 10 employees
4.0
Feb 15, 2026
Verified userUsed 1 to 2 years
The spreadsheet we could not kill, made safe
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Genuine dependencies and critical path
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Dana Vance
Accountant, Lantern Creative
United States·Hospitality·1 to 10 employees
1.0
Apr 30, 2025
LinkedIn confirmedUsed 2 or more years
The mobile experience is poor
Our largest sheet is about eighteen thousand rows with cross sheet formulas and it is slow. Loading takes a noticeable moment and filtering is worse. We split it, which broke some reporting. For a product that invites you to build big, it does not stay fast when you do.
Pros
Genuine dependencies and critical path
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
Response from the vendorMay 3, 2025
Thank you for the detailed feedback. Performance on very large sheets is an active area of engineering investment and we would like to look at your specific structure. Please contact support and reference this review.
18 found this helpful
Xander Sharma
Founder, Maplewood Childcare
United States·Financial services·1 to 10 employees
5.0
Apr 20, 2025
Verified userUsed 2 or more years
The spreadsheet we could not kill, made safe
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Dashboards executives will actually open
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Marcus Nowak
Bookkeeper, Sandbar Hospitality
United States·Manufacturing·11 to 50 employees
3.0
Jan 12, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Add ons are where the budget goes
It looks like a serious tool rather than a designed one. Next to monday.com it is plain. Our people care about whether it holds up under a real programme, and it does, so nobody has complained.
Pros
Forms with conditional logic that route work automatically
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
18 found this helpful
Sarah Hollis
Founder, Lantern Creative
Canada·Financial services·1 to 10 employees
3.0
Mar 26, 2026
Verified userUsed 6 to 12 months
Add ons are where the budget goes
Give it to a team without conventions and in a year you have sheets with fifty columns that only their author understands. That is what flexibility costs and the product does very little to stop it. We wrote a standards document in year two and should have done it in month two.
Pros
Dashboards executives will actually open
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Nolan Chaudhary
Founder, Aurora Print House
United States·Education·51 to 200 employees
4.0
Oct 13, 2025
Verified userUsed less than 6 months
Free contributors changed the economics
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
A grid interface that non technical teams adopt immediately
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Ursula Donnelly
Head of Operations, Coastline Outfitters
United States·Accounting·11 to 50 employees
5.0
Sep 13, 2025
Verified userUsed less than 6 months
Dependencies our old tracker never had
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Ursula Wesley
Finance Manager, Vertex Machine Works
United States·Real estate·11 to 50 employees
5.0
Jul 26, 2025
Verified userUsed 1 to 2 years
Executives read the dashboard unprompted
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Dashboards executives will actually open
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Marcus Jorgensen
Office Manager, Trailhead Bicycles
Other·Ecommerce·1 to 10 employees
5.0
Aug 8, 2024
Verified userUsed 2 or more years
It handled a four hundred site rollout
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Tobias Paredes
Office Manager, Meridian Dental Group
Canada·Education·1 to 10 employees
4.0
Jul 30, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Free contributors changed the economics
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Genuine dependencies and critical path
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
17 found this helpful
Sasha Grimaldi
Bookkeeper, Aurora Print House
Canada·Accounting·11 to 50 employees
5.0
Jul 7, 2026
Verified userUsed 2 or more years
Executives read the dashboard unprompted
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Dashboards executives will actually open
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Mireille Delgado
Head of Operations, Falcon Ridge Landscaping
United States·Professional services·1 to 10 employees
4.0
Aug 20, 2025
Verified userLinkedIn confirmedUsed 1 to 2 years
It handled a four hundred site rollout
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Unlimited free contributors on every plan
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Valerie Grant
Founder, Maplewood Childcare
United States·Real estate·51 to 200 employees
3.0
Jun 19, 2025
Used 2 or more years
Powerful, and not beautiful
Give it to a team without conventions and in a year you have sheets with fifty columns that only their author understands. That is what flexibility costs and the product does very little to stop it. We wrote a standards document in year two and should have done it in month two.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Kirsten Flanagan
Head of Operations, Beacon Legal Partners
United States·Nonprofit·1 to 10 employees
5.0
May 25, 2025
Used 2 or more years
Executives read the dashboard unprompted
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Dashboards executives will actually open
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Sarah Zamora
General Manager, Prairie Rose Bakery
United States·Ecommerce·201 to 500 employees
4.0
Jan 1, 2025
Verified userUsed 1 to 2 years
Free contributors changed the economics
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Unlimited free contributors on every plan
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Daniel Montoya
Operations Manager, Granite Peak Roofing
United States·Ecommerce·201 to 500 employees
4.0
Dec 14, 2024
Verified userUsed 1 to 2 years
Free contributors changed the economics
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Sheets sprawl without conventions somebody enforces
United States
Canada