Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
Forms with conditional logic that route work automatically
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Emilio Hammond
Owner, Northern Star Staffing
United States·Retail·1 to 10 employees
4.0
Sep 18, 2024
Verified userLinkedIn confirmedUsed 6 to 12 months
Two hundred project sheets into one view
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Forms with conditional logic that route work automatically
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
16 found this helpful
Oscar Nakamura
Bookkeeper, Harborline Supply
United States·Transport and logistics·11 to 50 employees
3.0
Mar 7, 2026
Verified userLinkedIn confirmedUsed 6 to 12 months
Flexibility becomes fifty column sheets
The automation is capable and the builder is fiddly. Complex conditional logic takes longer to express than it should and testing it is awkward. Once built it runs reliably.
Pros
A grid interface that non technical teams adopt immediately
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Nina Crane
Bookkeeper, Northgate Logistics
United States·Professional services·51 to 200 employees
5.0
Aug 30, 2025
LinkedIn confirmedUsed 2 or more years
Dependencies our old tracker never had
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Genuine dependencies and critical path
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Xander Jorgensen
Finance Manager, Trailhead Bicycles
United States·Manufacturing·11 to 50 employees
5.0
Aug 11, 2025
Used 2 or more years
It handled a four hundred site rollout
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Forms with conditional logic that route work automatically
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Isaac Dubois
Head of Operations, Kestrel Analytics
Canada·Nonprofit·11 to 50 employees
5.0
Apr 26, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Two hundred project sheets into one view
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
A grid interface that non technical teams adopt immediately
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Hannah Kaur
Sales Director, Meridian Dental Group
United States·Ecommerce·11 to 50 employees
4.0
Sep 18, 2024
Verified userLinkedIn confirmedUsed less than 6 months
Executives read the dashboard unprompted
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Forms with conditional logic that route work automatically
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
15 found this helpful
Yasmin Hutchins
HR Manager, Aurora Print House
Canada·Ecommerce·1 to 10 employees
4.0
Jun 5, 2026
Verified userLinkedIn confirmedUsed less than 6 months
Our site supervisors understood it immediately
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
A grid interface that non technical teams adopt immediately
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Odette Villanueva
Head of Operations, Hillcrest Family Clinic
United States·Education·11 to 50 employees
2.0
Mar 7, 2026
Verified userUsed 1 to 2 years
Enterprise pricing was a shock
Moving to Enterprise for single sign on and governance more than doubled our cost, and single sign on is not a luxury feature for a company our size. Being told a basic security control sits behind a quoted tier was a frustrating conversation.
Pros
Dashboards executives will actually open
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Grace Mahoney
Accountant, Lantern Creative
Canada·Nonprofit·11 to 50 employees
4.0
Jan 28, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Our site supervisors understood it immediately
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
Dashboards executives will actually open
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Isaac Ogilvie
Practice Manager, Redbrick Property Group
Canada·Financial services·51 to 200 employees
3.0
Aug 16, 2025
LinkedIn confirmedUsed less than 6 months
Powerful, and not beautiful
Resource Management, Dynamic View and Data Shuttle are separately priced and several of them are things I assumed were included. Our real annual cost is meaningfully above the per member number. Ask exactly what is in your plan.
Pros
Dashboards executives will actually open
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 18, 2025
Thank you for the detailed feedback. Performance on very large sheets is an active area of engineering investment and we would like to look at your specific structure. Please contact support and reference this review.
14 found this helpful
Elena Nowak
Owner, Bluewater Consulting
Canada·Construction·1 to 10 employees
5.0
Dec 29, 2024
LinkedIn confirmedUsed 1 to 2 years
Our site supervisors understood it immediately
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Genuine dependencies and critical path
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Aaron Tran
Office Manager, Trailhead Bicycles
United States·Construction·1 to 10 employees
2.0
Oct 14, 2024
Verified userUsed less than 6 months
Enterprise pricing was a shock
The mobile app is close to unusable for anything except approving something simple. Our site supervisors wanted to update progress from their phones and gave up. In construction that is exactly where the data should be entered.
Pros
Forms with conditional logic that route work automatically
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Portia Espinoza
Studio Director, Meridian Dental Group
United States·Ecommerce·201 to 500 employees
5.0
Jul 14, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Our site supervisors understood it immediately
Contributors are free and unlimited, so our twenty two licensed builders serve about four hundred people who view, comment and submit forms. Every per seat competitor quoted us four hundred seats. That single licensing decision made the business case.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
14 found this helpful
Quentin Serrano
HR Manager, Sandbar Hospitality
United States·Transport and logistics·11 to 50 employees
5.0
Jul 8, 2026
Verified userUsed 2 or more years
Executives read the dashboard unprompted
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
Genuine dependencies and critical path
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Odette Hutchins
General Manager, Falcon Ridge Landscaping
United States·Financial services·11 to 50 employees
5.0
Apr 14, 2026
Used 6 to 12 months
Free contributors changed the economics
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Genuine dependencies and critical path
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Nina Rasmussen
HR Manager, Ironwood Fabrication
United States·Manufacturing·11 to 50 employees
1.0
Aug 5, 2025
Verified userUsed 2 or more years
The mobile experience is poor
The mobile app is close to unusable for anything except approving something simple. Our site supervisors wanted to update progress from their phones and gave up. In construction that is exactly where the data should be entered.
Pros
Forms with conditional logic that route work automatically
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Dana Thibault
Operations Manager, Vertex Machine Works
United States·Healthcare·11 to 50 employees
3.0
Jul 27, 2025
LinkedIn confirmedUsed 2 or more years
Flexibility becomes fifty column sheets
Resource Management, Dynamic View and Data Shuttle are separately priced and several of them are things I assumed were included. Our real annual cost is meaningfully above the per member number. Ask exactly what is in your plan.
Pros
Genuine dependencies and critical path
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
Response from the vendorAug 7, 2025
We appreciate the note about mobile. Field data capture is important to many of our customers and your input helps us prioritise. Our team would welcome a conversation about your use case.
13 found this helpful
Vanessa Tremblay
Operations Manager, Copper Mountain Brewing
United States·Accounting·11 to 50 employees
4.0
May 10, 2025
Verified userLinkedIn confirmedUsed 6 to 12 months
It handled a four hundred site rollout
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
Forms with conditional logic that route work automatically
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
13 found this helpful
Grace Oyelaran
Studio Director, Copper Mountain Brewing
Canada·Financial services·11 to 50 employees
5.0
Jul 4, 2026
Verified userUsed 6 to 12 months
It handled a four hundred site rollout
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
A grid interface that non technical teams adopt immediately
Cons
The automation builder is fiddly for complex logic
Canada
United States