Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
Genuine dependencies and critical path
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Rosalind Okonkwo
Controller, Tidewater Marine Services
United States·Financial services·1 to 10 employees
3.0
Sep 10, 2025
Verified userUsed 2 or more years
Powerful, and not beautiful
Resource Management, Dynamic View and Data Shuttle are separately priced and several of them are things I assumed were included. Our real annual cost is meaningfully above the per member number. Ask exactly what is in your plan.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Ursula Beaumont
Sales Director, Copper Mountain Brewing
Canada·Software·11 to 50 employees
4.0
Jun 13, 2025
LinkedIn confirmedUsed 1 to 2 years
Two hundred project sheets into one view
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
Genuine dependencies and critical path
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Jorge Delacroix
General Manager, Kestrel Analytics
Canada·Construction·11 to 50 employees
5.0
Jun 8, 2025
LinkedIn confirmedUsed less than 6 months
Free contributors changed the economics
Our project managers are construction people who have used a spreadsheet for twenty years. Every modern project tool we trialled asked them to think differently and they refused. Smartsheet looks like what they already know, so adoption took about a day and then it just spread.
Pros
A grid interface that non technical teams adopt immediately
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Nina Zamora
Sales Director, Aurora Print House
United States·Retail·1 to 10 employees
4.0
May 2, 2025
Verified userUsed 1 to 2 years
Dependencies our old tracker never had
Real dependencies with a critical path, which our old tracker faked with a colour. When a foundation pour slips three days I can see everything downstream move rather than guessing.
Pros
A grid interface that non technical teams adopt immediately
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Caleb Pyne
Operations Manager, Harborline Supply
United States·Accounting·201 to 500 employees
1.0
May 1, 2025
Used 6 to 12 months
Performance drags on very large sheets
Our largest sheet is about eighteen thousand rows with cross sheet formulas and it is slow. Loading takes a noticeable moment and filtering is worse. We split it, which broke some reporting. For a product that invites you to build big, it does not stay fast when you do.
Pros
Genuine dependencies and critical path
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Sasha Boucher
Controller, Silverbirch Accounting
United States·Professional services·1 to 10 employees
5.0
Jan 27, 2025
Verified userUsed 2 or more years
Two hundred project sheets into one view
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Greta Fry
Studio Director, Falcon Ridge Landscaping
United States·Ecommerce·51 to 200 employees
3.0
Dec 4, 2024
Verified userUsed 1 to 2 years
Somebody has to own the conventions
Give it to a team without conventions and in a year you have sheets with fifty columns that only their author understands. That is what flexibility costs and the product does very little to stop it. We wrote a standards document in year two and should have done it in month two.
Pros
Unlimited free contributors on every plan
Cons
Key capabilities are separately priced add ons
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Talia Serrano
Founder, Copper Mountain Brewing
United States·Financial services·1 to 10 employees
3.0
Oct 7, 2024
Verified userLinkedIn confirmedUsed 1 to 2 years
Powerful, and not beautiful
The automation is capable and the builder is fiddly. Complex conditional logic takes longer to express than it should and testing it is awkward. Once built it runs reliably.
Pros
A grid interface that non technical teams adopt immediately
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
12 found this helpful
Anika Jefferson
Practice Manager, Ironwood Fabrication
United States·Software·1 to 10 employees
5.0
Jun 19, 2026
Verified userLinkedIn confirmedUsed 2 or more years
The spreadsheet we could not kill, made safe
Our operations director does not open project software. She opens the Smartsheet dashboard every morning because the status is obvious without clicking. That is rarer than it sounds.
Pros
A grid interface that non technical teams adopt immediately
Cons
The automation builder is fiddly for complex logic
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Naomi Whelan
Director of Finance, Tidewater Marine Services
United States·Professional services·11 to 50 employees
4.0
Jun 12, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Two hundred project sheets into one view
Intake used to be email. Now it is a form with conditional logic that lands in the right sheet, notifies the right owner and starts the approval. That removed a coordination job that a person used to do badly.
Pros
Forms with conditional logic that route work automatically
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Gwen Silva
Head of Operations, Silverbirch Accounting
United States·Marketing·11 to 50 employees
4.0
Feb 7, 2026
Verified userLinkedIn confirmedUsed 2 or more years
Dependencies our old tracker never had
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
Genuine dependencies and critical path
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Andre Kearney
Studio Director, Granite Peak Roofing
Canada·Real estate·11 to 50 employees
5.0
Apr 15, 2025
Verified userLinkedIn confirmedUsed less than 6 months
Executives read the dashboard unprompted
We ran a rollout across four hundred and twelve retail sites off this. Status per site, dependencies, automated nudges when a milestone slipped. I do not know what else we would have used at that scale.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Trevor Pritchard
Practice Manager, Prairie Rose Bakery
United States·Nonprofit·1 to 10 employees
4.0
Oct 24, 2024
Verified userUsed 6 to 12 months
The spreadsheet we could not kill, made safe
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
A grid interface that non technical teams adopt immediately
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Percy Rasmussen
Controller, Sandbar Hospitality
United States·Professional services·201 to 500 employees
5.0
Sep 25, 2024
Verified userLinkedIn confirmedUsed 2 or more years
Our site supervisors understood it immediately
We roll two hundred and forty project sheets into one portfolio report for the executive team. Every lighter tool we looked at could manage a project and none could answer a question across all of them.
Pros
Forms with conditional logic that route work automatically
Cons
Sheets sprawl without conventions somebody enforces
Ease of use
Value for money
Customer service
Functionality
11 found this helpful
Daniel Flanagan
Finance Manager, Trailhead Bicycles
United States·Construction·1 to 10 employees
2.0
Jul 7, 2026
Verified userUsed 6 to 12 months
Enterprise pricing was a shock
Our largest sheet is about eighteen thousand rows with cross sheet formulas and it is slow. Loading takes a noticeable moment and filtering is worse. We split it, which broke some reporting. For a product that invites you to build big, it does not stay fast when you do.
Pros
Unlimited free contributors on every plan
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Vikram Ibarra
Owner, Northern Star Staffing
United States·Manufacturing·11 to 50 employees
2.0
Apr 6, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
The mobile experience is poor
Our largest sheet is about eighteen thousand rows with cross sheet formulas and it is slow. Loading takes a noticeable moment and filtering is worse. We split it, which broke some reporting. For a product that invites you to build big, it does not stay fast when you do.
Pros
Dashboards executives will actually open
Cons
The mobile experience is weak for field data entry
Ease of use
Value for money
Customer service
Functionality
10 found this helpful
Giselle Fontaine
Practice Manager, Granite Peak Roofing
United States·Construction·1 to 10 employees
5.0
Jul 9, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Executives read the dashboard unprompted
We had a master tracker in Excel that was too important to be in Excel. Version conflicts, someone's local copy, formulas broken by a paste. Moving it here kept the shape our team knew and added permissions, history and automation behind it.
Pros
Cross sheet reporting and portfolio rollups at real scale
Cons
Large sheets become noticeably slow
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Danielle Zielinski
People Operations Lead, Meridian Dental Group
United States·Healthcare·1 to 10 employees
3.0
Apr 17, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Flexibility becomes fifty column sheets
Give it to a team without conventions and in a year you have sheets with fifty columns that only their author understands. That is what flexibility costs and the product does very little to stop it. We wrote a standards document in year two and should have done it in month two.
Pros
Dashboards executives will actually open
Cons
Single sign on requires the quoted Enterprise tier
Ease of use
Value for money
Customer service
Functionality
9 found this helpful
Erin Rowan
People Operations Lead, Kestrel Analytics
United States·Healthcare·1 to 10 employees
3.0
Mar 12, 2026
Verified userLinkedIn confirmedUsed 1 to 2 years
Powerful, and not beautiful
It looks like a serious tool rather than a designed one. Next to monday.com it is plain. Our people care about whether it holds up under a real programme, and it does, so nobody has complained.
Pros
Cross sheet reporting and portfolio rollups at real scale
United States
Canada